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Frequently asked questions

Got questions? We've got answers to help you shop with confidence.

Product & Materials

1. What materials are used in LEE'S AREA lamps?

At LEE'S AREA, our premium products are crafted from advanced, optical-grade epoxy resin combined with solid natural wood bases and high-resolution SLA 3D printed components. As a dedicated artisan studio, we specialize in high-concept 3D resin lamps, custom gaming dioramas, and anime-inspired resin art. Every detail inside the lamp is meticulously hand-painted using premium acrylics before the casting process.

2. Are epoxy resin products durable? Will they yellow or fade over time?

Yes, epoxy resin is highly durable and structurally stable. To ensure museum-quality longevity, we exclusively use premium crystal resin infused with specialized UV stabilizers (anti-yellowing formula). This advanced compound significantly minimizes yellowing and maintains crisp optical clarity over years of use. For optimal preservation, we recommend avoiding prolonged exposure to direct sunlight.

3. How durable are epoxy lamps compared to regular plastic lamps?

Compared to standard plastic or acrylic lamps, handcrafted epoxy resin lamps offer vastly superior structural integrity, impact resistance, and a satisfying premium weight. The high-grade resin prevents moisture damage and deformation, making our products both heirloom-quality collectibles and reliable ambient night lights with a LED lifespan exceeding 50,000 hours.

4. Are bubbles or small imperfections normal?

Yes. Due to the 100% handmade pouring process and the organic chemical reaction of curing resin, micro air bubbles or tiny surface variances may occasionally occur. While we utilize industrial vacuum chambers for maximum degassing, these minor organic textures are a natural part of artisan craftsmanship. They do not affect durability and make every single piece a truly unique, one-of-a-kind art object.

5. How long does production take?

Because we do not mass-produce and every item is custom-made (made-to-order), our standard precision crafting, multi-layer pouring, and total curing cycle typically takes 10–15 business days before dispatch, depending on the complexity of the design.

6. Why does production take this long?

Premium epoxy resin requires precise, incremental layer pouring with 24-hour curing intervals to prevent overheating and smoke bubbles. Our rigorous workflow includes: high-definition 3D modeling, meticulous micro-hand-painting with fine brushes, vacuum chamber degassing to eliminate air pockets, multi-stage resin pouring, and our signature 12-stage mirror-polishing finish to achieve absolute transparency.

About Lee-Area

1. How can I contact Lee-Area?

You can reach us via email, the contact form on our website, or social media. We typically respond within 24–48 hours.

2. What products does Lee-Area sell?

Lee-Area offers a wide range of resin and Epoxy Art products, including:

  • Resin keycaps
  • Resin decorations
  • Resin jewelry
  • 3D resin lamps
  • Anime resin lamps
  • Custom epoxy art pieces
  • Other personalized resin creations

All our products can be purchased ready-made or customized to your specification

3. Besides Shopify, where else can I purchase Lee-Area products?

Apart from Shopify, our products can also be ordered via social media and other direct sales channels:

  • Facebook
  • Instagram
  • Esty
  • ShopApp

Custom Orders

1. Can I request a custom design?

Yes, we love bringing your imagination to life! LEE'S AREA gladly accepts bespoke custom orders based on your unique concepts, game-room setups, reference sketches, or favorite pop-culture/anime characters.

3. Is there an extra cost for custom designs?

Yes. The cost depends on the complexity of your design and specific requirements.

4. Can I make changes after placing an order?

You can request modifications freely during the initial consultation and 3D modeling stages. However, once the physical mold casting and chemical resin pouring processes begin, no structural changes, cancellations, or refunds can be supported due to the permanent, irreversible nature of curing epoxy.

5. What is the step-by-step custom order process?

Our custom workflow is engineered for perfection: Idea Submission → Artistic Consultation → Design Approval → 2D Concept Sketching → 3D Modeling → SLA Mold Casting → Detailed Hand-Painting → Multi-layer Resin Pouring → Professional Assembly & 12-Stage Polishing. We can provide photo/video updates throughout the journey if requested!

Returns & Refunds

1. Are custom products eligible for returns?

No. Custom-made products are non-refundable unless there is a defect from our side.

2. What do I need to provide for a custom order?

You can send reference images, describe your idea, preferred colors, or theme. Our team will create a draft based on your request.

3. How long do I have to request a return?

You can request a return within 48 hours of receiving your order if the product is damaged, defective, or not as described. The item must remain unused and in its original packaging for eligibility.

Shipping & Tracking

1. Do you offer international shipping?

Yes! We provide secure worldwide shipping (Worldwide Shipping) to almost every destination. Shipping fees and custom clearance rates are dynamically calculated at checkout based on your delivery address, package dimensions, and weight.

2. How long does shipping take?

Once our 10–15 business days artisan production process is complete and the item passes final quality control, estimated shipping times are:

  • International Shipping (Worldwide): 7–14 business days (depending on destination country and customs processing).
  • Domestic Shipping (Vietnam): 2–5 business days via reliable express couriers.
  • Please note: Total Delivery Time = Crafting/Production Time (10-15 days) + Shipping Time (7-14 days).
3 Can I track my order?

Absolutely. As soon as your package is dispatched from our studio, an automated shipping confirmation email containing a fully transparent international tracking number (with carrier tracking links) will be sent to your inbox.

Contact Support

Need Assistance?Our dedicated customer support team is always ready to assist you with order status, tracking, or custom inquiries:

  • Email: biluci2205@gmail.com
  • WhatsApp: +84 937 043 224
  • Working Hours: Monday – Friday | 9:00 AM – 6:00 PM (GMT+7)

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