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Frequently asked questions

Got questions? We've got answers to help you shop with confidence.

Product & Materials

1. What materials are used in your lamps?

At LEE-AREA, our products are crafted from high-quality epoxy resin, combined with handcrafted details to create depth, clarity, and unique visual effects. As an epoxy lamp shop, we focus on delivering detailed resin lamp art, including 3D resin lamp designs and anime resin lamp styles.

2. Are epoxy resin products durable? Will they yellow or fade over time?

Epoxy resin is known for its durability, typically lasting 3–5 years or longer with proper care. While slight yellowing may occur over time if exposed to strong UV light, we use premium materials to minimize this effect and maintain the quality of each resin lamp.

3. How durable are epoxy lamps compared to regular plastic lamps?

Compared to standard plastic lamps, epoxy lamps offer better durability, moisture resistance, and long-term shape retention. This makes them ideal for both decorative use and functional resin lamp applications.

4. Are bubbles or small imperfections normal?


Yes. Due to the nature of epoxy resin and handmade production, small air bubbles or minor imperfections may appear. These are part of the crafting process and contribute to the uniqueness of each epoxy art piece, not considered defects.

5. How long does production take?

Production typically takes 7–14 days, depending on the design complexity and epoxy curing time.

6. Why does production take this long?

Epoxy resin requires proper curing time to ensure durability and quality. In addition, all steps are 100% handmade, including detailing, painting, and drying.

About Lee-Area

1. How can I contact Lee-Area?

You can reach us via email, the contact form on our website, or social media. We typically respond within 24–48 hours.

2. What products does Lee-Area sell?

Lee-Area offers a wide range of resin and Epoxy Art products, including:

  • Resin keycaps
  • Resin decorations
  • Resin jewelry
  • 3D resin lamps
  • Anime resin lamps
  • Custom epoxy art pieces
  • Other personalized resin creations

All our products can be purchased ready-made or customized to your specification

3. Besides Shopify, where else can I purchase Lee-Area products?

Apart from Shopify, our products can also be ordered via social media and other direct sales channels:

  • Facebook
  • Instagram
  • Esty
  • ShopApp

Custom Orders

1. Can I request a custom design?

Yes. LEE-AREA accepts custom orders based on your ideas, references, or concepts.

2. What do I need to provide for a custom order?

You can send reference images, describe your idea, preferred colors, or theme. Our team will create a draft based on your request.

3. Is there an extra cost for custom designs?

Yes. The cost depends on the complexity of your design and specific requirements.

4. Can I make changes after placing an order?

You can request changes before the 3D design stage. Once the 3D design is completed, no changes or refunds are supported. Additional changes may incur extra fees.

5. What is the custom order process?

Idea submission → Consultation → Design approval → 2D design → 3D modeling → Mold casting → Hand painting → Epoxy pouring → Assembly & finishing

We can provide updates throughout the process if you’d like to follow each step closely.

Returns & Refunds

1. Are custom products eligible for returns?

No. Custom-made products are non-refundable unless there is a defect from our side.

2. What do I need to provide for a custom order?

You can send reference images, describe your idea, preferred colors, or theme. Our team will create a draft based on your request.

3. How long do I have to request a return?

You can request a return within 48 hours of receiving your order if the product is damaged, defective, or not as described. The item must remain unused and in its original packaging for eligibility.

Shipping & Tracking

1. Do you offer international shipping?

Yes. We ship worldwide. You can explore more Shipping information here.

2. How long does shipping take?

Shipping usually takes 7–15 business days, depending on your location.

3 Can I track my order?

Yes. A tracking number will be provided once your order has been shipped.

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